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Shipping & Returns

 

Shipping
Most of our orders ship by UPS, FEDEX, or USPS. Some over-sized/overweight items are shipped by truck freight. If you want to receive merchandise faster, optional express shipping methods are available at an additional cost.

Free Shipping
Free Shipping is available to addresses in the contiguous 48 U.S. states. AK, HI, PR, US Territories, Canada, and all other international destinations are excluded from the free shipping offer. Free shipping applies to items marked as "Qualifying Item" on the product page and will be shipped via Ground Service. "Non-Qualifying Items" are shipped at the users expense at the service level of their choice. Free shipping only applies to orders placed on the website and do not include phone orders. Phone orders will incur shipping charges for the level of shipping of your choice for the items ordered.

Online Shipment Pricing
Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually. This most commonly occurs with exceptionally large multiple items that may ship from different locations. In the event of any additional shipping charges or alterations to your shipping total, we will contact you and your order will be held pending your approval of any changes.

Truck Freight
Large or heavy items that cannot be shipped by UPS will be shipped by truck freight. We do not ship by bus. Truck freight typically ships within 48 hours and you can pay shipping charges in one of two ways:

  • Freight collect - You pay the truck driver for the freight charges when the parts are delivered.
  • Freight prepaid - charges are paid in advance by credit card.
  • No C.O.D. on truck freight

Please Note: IMPORTANT: If there are any questions concerning quantity or condition of parts at time of delivery, it must be noted on the carrier delivery receipt. Parcel delivery services require that packages be retained for carrier inspection.

Continental United States UPS scheduled delivery days from DMPE Inc.

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Shipping Map
Use the scheduled delivery days map above to determine the estimated delivery time of a package. The map represents the routing and the number of days to allow for an order, based upon your geographic location. If you need help determining when a shipment will arrive, please call and we'll be glad to provide tracking numbers and other vital information.

For an additional charge, we can send orders via 1-, 2- or 3-day service, and by truck freight.

Small package ground orders received by 8 am EST are usually shipped the same day.